Guidance on eIFU usage
At ImageBiopsy Lab, we are committed to providing clear and accessible instructions for the use of our products. This page guides you on how to:
Identify and access the correct eIFU for your product
Understand the requirements to view the eIFU
Request a physical copy of the eIFU
1. Contact Information
IB Lab GmbH
Zehetnergasse 6/2/2, 1140 Vienna, Austria
2. Identifying the Correct eIFU
You can find the eIFU for each product within its specific section in our Product Documents, which is accessible via the "Knowledge Base" button in the top menu of this website. Here you'll find the latest version of the eIFU, as well as those for previous versions. Please select the language that is applicable for the relevant EU member state based on specific country requirements.
If you're unsure of the version of your product, please contact our Support Team at support@imagebiopsy.com. We are happy to assist in directing you to the appropriate eIFU.
3. Viewing Requirements for the eIFU
Our eIFUs are viewable directly within your current internet browser. Additionally, eIFUs can be downloaded in PDF format.
To view PDF documents, you may require the free "Adobe Reader" software, which can be downloaded here.
4. Requesting a Physical Copy of the eIFU
We understand the value of having a physical copy of the electronic instructions for use. You can request a printed version by sending an email to support@imagebiopsy.com. Please include the specific product manual you need and your mailing address. We will mail the printed eIFU for your current software version, free of charge, and you can expect to receive it within 7 calendar days of your request. 5. Availability and Retention Period of eIFUs
The eIFU for each product version is available in our Help Center as soon as the product version is ready for installation. Since all our products have a defined End of Life of 2 years, the eIFUs are accessible for 10 years after the last product has been placed on the market.
6. GDPR Compliance Statement
We are committed to safeguarding your privacy and ensuring the protection of your data. Our Customer portal is in compliance with Regulation (EU) 2016/679, known as the General Data Protection Regulation (GDPR). We take appropriate measures to ensure that all personal data is kept secure and is kept for only as long as is necessary for the purpose for which it is used.
Our detailed Privacy Policy is available on our website: Privacy Policy
7. Further Assistance
Should you have any further questions, feedback, or require assistance, please feel free to contact us at support@imagebiopsy.com . We're here to help.